Contact desk

Contact Spinogambino Casino and Get the Right Answer

Live chat, e-mail and phone reach the Spinogambino Casino team 24/7 support, every day of the year.

Contact Support Now Regulated, audited, yours

Paid today

243,255 C$

8,686 Playing now

Malta Gaming Authority licensedOperating under license MGA/B2C/175/2008 since 2008—18 years of regulatory compliance and player protection

7-minute average withdrawalsC$33M paid weekly to 367,000+ players with withdrawal limits up to C$65,000 per transaction

Bank-grade data securityTLS 1.3 encryption protects every transaction, audited by QUINEL and Gaming Laboratories International

Pick a channel

Spinogambino Casino: Three Ways to a Human

Queues look endless from the outside; here is how fast each one moves.

A Human in Seconds

Live chat suits locked accounts, bonus disputes and anything urgent; a human picks up in about 1 minute, around the clock, in English, French, German or Finnish.

Start Chat

Answers You Can Keep

E-mail handles document checks and detailed cases that need attachments; write to [email protected] and expect a reply within about 12 hours.

Write Us

Prefer to Talk It Out?

Phone works best when you want to talk it through; call +1 416 934 7297 (ET) and a support agent typically answers within about 5 minutes.

Call Support

Six Canada details

Do You Need Help in Canada?

This block settles where the Canadian support line is, when it answers and who supervises it.

Reaching Us

Canadian phone+1 416 934 7297

Support time zoneET

LanguagesEnglish, French, German, Finnish

E-mail[email protected]

Supervision

Supervisory authorityMalta Gaming Authority, MGA/B2C/175/2008

Help

Gambling help in CanadaResponsible Gambling Council, Problem Gambling Institute of Ontario, ConnexOntario

What Should You Have Ready?

Lining these up takes about a minute and saves a round of questions later.

Registered e-mail address on the account
Player ID or account nickname from your profile
Date, time and amount of the deposit
Screenshot of the error or stuck screen
Payment method used for the last transaction

Five inboxes, one brand

Which Inbox Should You Write To?

Spinogambino Casino Ltd. sorts mail by subject, so the right team reads your message first.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Find Free Help Beyond the Tables

Gambling problems respond well to trained counsellors, not to willpower alone. Three independent organisations serve people in Canada, and Spinogambino Casino lists them here because treatment advice belongs outside a casino.

Responsible Gambling Council. Runs a national information line and free counselling referrals, including services in French for residents outside Ontario.

Problem Gambling Institute of Ontario. Delivers treatment and research-backed programs for people whose play has moved past control, with family support included.

ConnexOntario. Answers calls around the clock for anyone in Ontario worried about their own gambling or someone else's.

Spinogambino Casino Behind the Screen

Checking the Company Behind Your Login

Reach for this block when you want the registered entity, not a trading name, in front of you.

The Company

Legal nameSpinogambino Casino Ltd.

Company numberC-61450 (Malta)

Registered addressTriq il-Kbira, Msida

The Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/175/2008

Written Contact

Support email[email protected]

Clarity Before You Ask

Read This Before You Reach Out

Whether a small request will turn into a long back-and-forth with no clear ending

accountWhat if I want my account closed permanently?+

A short note to [email protected] from your registered address closes it for good. State that you want the account shut, and the team will confirm once it is done, including any bonus balance forfeited.

accountWhat if I want a copy or deletion of my data?+

Send the request to [email protected] and say whether you want a copy or erasure. Identity is confirmed first, then the file is prepared. Records that gambling rules or Maltese law require us to keep may stay on file.

accountWhen I contact support, what do they need to find me?+

Three details are enough: your registered email address, your full name, and the last four digits of a payment method on file. Support never asks for your password, and a request for one is not from us. Verification questions may need the documents already on your profile.

accountWhere do I go if the answer does not satisfy me?+

Reply to the same thread and ask for a review by a supervisor, so the history stays together. If the outcome still feels wrong, [email protected] takes it further. A dead end there leaves the Malta Gaming Authority as the next step.

accountCan I check which licence this casino operates under?+

Spinogambino Casino Ltd. holds licence MGA/B2C/175/2008, issued by the Malta Gaming Authority and in force since 2008. That authority supervises the games, the payout rules and the complaints process you would use.

accountHow long does verification take before my first withdrawal?+

Seventy-two hours is the usual window once your documents are complete. Government photo ID, proof of address and payment method confirmation cover nearly every case. Incomplete or blurry files restart the clock, so upload clear copies the first time.

Six Timings

How Long Each Channel Takes

These figures settle which channel gets you a human soonest, in your own time zone.

Live Chat

Chat hours24/7 support

Chat first reply1 minute

Time zoneET

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+1 416 934 7297

Phone waiting time5 minutes

Where a Complaint Goes

A Record You Can Escalate

After reading this you will know each step a complaint takes and who reviews the last one.

Send the Full Story Once

Write to [email protected] with your account number, the dates, and what you expected to happen. Support logs the case and answers on the same thread, so nothing is lost between agents.

Your Case, Now Numbered

A reference number comes back with the first reply, and the agent states what will be checked and by when. Keep that number: every later message uses it, and it marks your case as open.

The Answer Did Not Fit

If the reply does not settle it, ask for the case to be escalated to a senior team. That team reviews the chat log, the payment records, and the earlier answer, then writes its own decision.

Does the Regulator Step In?

Only after the casino has issued its final answer does the Malta Gaming Authority come into play, where you lodge the dispute with that decision attached. Regulator review takes over from there.